Privacy Policy

1. Who we are

uanddesk.com is run by UAND Enterprises (CAC registration no. 7014735), trading as UAND Desk, of Lagos, Nigeria. We decide how the personal information described here is used, which makes us its data controller under the Nigeria Data Protection Act 2023.

For anything about your information, email support@uanddesk.com. We’ll reply within 7 days, and fully within 30 days.

2. What we collect

We collect only what you choose to send us, plus the basic technical details any website receives.

When	What we receive
You apply for a founding client place	Your name, business name, WhatsApp number, email and, if you give it, your Instagram handle or website, and your answers about your business: what you sell, how long you’ve been running it, how many people work in it, where you sell, how many orders you handle, how you keep records now, what feels difficult, what it costs you, what you’d expect to pay, and whether you can take part.
You join the list for the next round	Your name, business name, WhatsApp number or email, and what your business is struggling with.
You fill in the Build my Desk form	Your name, business name, email, WhatsApp or phone number, and your answers about your business: what it does, how customers move through it, how you keep records now, what you’d like your Desk to do, and which Desk interests you. We also note which button you used to open the form.
You join the waitlist	Your email address and, if you give it, your first name.
You email or message us	Your message and contact details, and anything you attach.
You visit the website	Your IP address, browser and device type, the pages requested and the time, recorded automatically by our hosting provider.

The demo Desks don’t collect anything: they run in your browser and nothing you do in them is sent to us.

Please don’t send us passwords, bank or card numbers, or your customers’ personal details. If you share records from your business while we’re scoping a Desk, we’ll treat them as confidential and use them only for that work.

3. How we use it

The law asks us to have a lawful basis for each use. Ours are:

What we do	Why we’re allowed to
Reply to your application or enquiry, arrange a call, and prepare a recommendation, proposal or quote	You asked us to: these are steps before a possible contract with you
Design and build your Desk if you become a client	To carry out our agreement with you
Email you when UAND Desk opens, and send occasional updates	Your consent, given when you join the waitlist; you can withdraw it at any time
Keep the website secure, working and free of spam	Our legitimate interest in running a safe website
Keep records we’re required to keep, such as invoices	Legal obligations

We don’t sell your information, rent it out, or use it for advertising. We don’t make automated decisions about you.

4. Who we share it with

We share your information only with the services that help us run the website and reply to you, and only what each needs.

Service	What it does for us	What it receives
Netlify	Hosts the website and receives form submissions	Form answers, and the technical details of your visit
MailerLite	Runs our waitlist and sends our emails	Your email address and first name
Google Fonts	Supplies the typefaces the website uses	Your IP address and browser details, when the fonts load
Our email provider	Our business email, used to reply to you	Your messages and contact details

We may also share information if the law requires it, to protect our rights or someone’s safety, or with a buyer if UAND Desk is ever sold, under the same protections.

5. Cookies and browser storage

The website doesn’t use advertising or tracking cookies, and doesn’t use analytics.

It stores one setting in your browser: whether you chose light or dark mode, so the website remembers it next time. This stays on your device and is never sent to us. You can clear it at any time in your browser settings.

Emails we send through MailerLite may record whether they were opened or a link was clicked, so we can see which updates are useful. You can unsubscribe at any time.

6. How long we keep it

Information	How long
Applications and enquiries that don’t lead to work together	2 years after our last contact, then deleted
Client information	For as long as we work together, then as long as tax and business records must be kept (currently 6 years in Nigeria)
Waitlist email	Until you unsubscribe, or until we stop sending updates
Website visit records	As long as our hosting provider keeps them, typically a few weeks

You can ask us to delete your information sooner; see section 8.

7. Keeping it safe

We limit access to your information to the people who need it to reply to you or build your Desk, use accounts protected by strong passwords and two-step sign-in, and choose providers with recognised security practices. The website is served over an encrypted connection (HTTPS).

Some of our providers store information outside Nigeria, including in the United States and the European Union. When information leaves Nigeria, we rely on protections the Nigeria Data Protection Act 2023 recognises, such as the provider’s data protection terms.

If a breach puts your information at risk, we’ll tell you and the Nigeria Data Protection Commission as the law requires.

8. Your rights

Under the Nigeria Data Protection Act 2023 you can ask us to:

• tell you what information we hold about you and give you a copy
• correct information that’s wrong or incomplete
• delete your information
• stop or limit how we use it, or object to a use
• give your information to you, or to another service, in a common format
• stop sending you updates: use the unsubscribe link in any email, or tell us

To use any of these rights, email support@uanddesk.com. We may ask you to confirm who you are first. We’ll respond within 30 days, and there’s no charge.

If you’re unhappy with how we’ve handled your information, please tell us first. You can also complain to the Nigeria Data Protection Commission (opens in a new tab). If you live outside Nigeria, you may also have rights under your own country’s law, and we’ll honour them.

9. Children, changes and contact

Children. The website and our services are for businesses. We don’t knowingly collect information from anyone under 18. If you think a child has sent us their details, contact us and we’ll delete them.

Changes. We’ll update this policy when how we handle information changes. The date at the top shows the latest version. If a change affects how we use information you’ve already given us, we’ll tell you before it takes effect.

Contact. support@uanddesk.com.